Address for returns:
Schwarzwald Fulfillment c/o Unvain
Dauchinger Str. 58 - 62
How does a return or exchange work?
If you are not satisfied with a product you purchased from us or an item does not fit you, you can return it to the delivery address above within 14 days. Please use the returns form and include a printout of it with the return. If you want to exchange an item, you can send it back and simply order it again. We are of course also happy to help with guarantee or warranty cases. Please send us an email with pictures of the damage to: SUPPORT@UNVAINSTUDIOS.DE
In any case, you should use the return and exchange form. Please include it when returning it to the above address. If you don't have a printer, you can also write down all the information by hand on a sheet of paper.
You can download the form here.
Please note that we can only take back unused items in their original packaging. Be careful not to remove labels or stain items. The goods must not show any signs of use.
Please do not send the product back to us freight forwarded or uninsured! The customer bears the shipping costs of the return. We recommend insured shipping with a tracking number. Please have a return receipt issued and keep it in a safe place so that you can prove your return in the event of a loss.
If your product has defects or errors, we would be happy to receive a note that describes them as precisely as possible.
Once your return arrives at our logistics center, your return will be processed accordingly. This process step can take up to 14 days. Your money will then be refunded to you using the traditional payment method.